Our Plumbers Believe in 100% Customer Satisfaction

Our mission is to provide our clients in the Springfield, MO, area with the highest degree of quality service, maintenance and installation of  residential plumbing systems, products and related services.

Plumbing Guarantees & Warranties

The Punctual Plumber Promise – If there’s any delay, it’s you we pay! If we are late for your appointment, we will pay you $5 per minute, up to $300.

100% Satisfaction Guarantee for Service and Repair

If you are not completely satisfied with the service we have provided, we will refund your money. If our plumbers smoke or swear in your home, are not drug-free, do not wear shoe covers or leave your home without cleaning up, you do not pay for the service. If a repair fails in the first two years, we will repair it again, absolutely free!

Whole-House Re-Piping Guarantee

We guarantee that your whole house re-piping project will be completed on or before the date we have promised. We guarantee our workmanship for a period of 20 years. If your pipes fail at any time during that period (excluding acts of God, riot, or war), we will repair the failure, all free of charge. We guarantee that all materials are as specified and up to code in your area, and we guarantee to protect the condition of your home.

Equipment and Fixture Guarantee

We guarantee that the equipment and/or fixtures we have installed in your home will perform as we have stated. If any equipment should fail within our written warranty period, we will repair or replace the item at no charge to you.

Other Guarantees

Property Protection and Client Respect Guarantee

Our plumbers are the best in skill, attitude and workmanship, and while they are in your home, your property will be protected from any possible damage. Our plumbers will not swear or use tobacco products while on your property. They will courteously answer any questions and leave your home as neat as they found it. They will wear protective shoe covers and place floor protection on all work and traffic areas. It they fail to do any of the above, we will give you a 5-year Ben Society membership at no charge.

Total No-Lemon Guarantee

Compare our Total No-Lemon Guarantee with any other plumbing company, and you’ll find a major difference with our generous warranty coverage. For 10 full years after the installation of an Optimum goHOT system, or for seven full years after the installation a Premier goHOT system, you will not pay for any equipment failure-related service calls. That’s total worry-free system performance for the next 10 years on an Optimum, or seven full years on a Premier goHOT system!

In addition, every goHOT system’s heat exchanger is guaranteed for a full 10 years. If the heat exchanger fails for any reason, we don’t just replace the defective heat exchanger, we install a new goHOT system and give you a new Total No-Lemon Guarantee.

Two-Year goHOT Guarantee

Our Optimum and Premier guarantee package is so comprehensive, you simply can’t lose. If, for ANY reason within the first two years, you are not completely satisfied with your goHOT system, we will remove the system and replace it with a brand new standard conventional tank-style water heater – and refund the difference between the two!

No questions asked, no strings attached.

Contact the punctual plumbers at Benjamin Franklin Springfield today for all your plumbing service needs. Call: 417-823-8400.